Common queries answered
Frequently asked Questions
Delivery times may vary depending on your location and the courier service. Inside Dhaka takes 1-2 Days and Outside Dhaka Delivery Takes 3-4 Days.
At Aromaze, your satisfaction matters to us. If the fragrance doesn’t smell similar to what you expected or you’re not satisfied with the scent, you can request a return or exchange within 3 days of receiving your order. The original packaging, perfume bottle, cap, box, and all included items must remain intact and be returned together.
If you need to change your shipping address, please contact our customer support team as soon as possible with your order number and the correct address. We can update your address if your order has not yet been dispatched. Once the order has been shipped, changes may not be possible.
You can contact our customer support team through our official Facebook page or the contact channel you used to place your order. Provide your order number, and our team will help you check the current status of your order and delivery.
We’re happy to help! You can reach out to us through the official Aromaze Facebook page or the customer service channel through which you placed your order. Whether you have questions about fragrances, orders, delivery, or returns, our team will assist you.
Please contact us immediately with your order number and the correct shipping address. If your order has not been dispatched, we’ll do our best to correct the information before shipment. If it has already been shipped, please contact us as soon as possible so we can advise you on the available options.
