Aromaze values your privacy. This Privacy Policy explains how we collect, use and protect customer information when you contact us, place an order, or interact with our Facebook Page and related services.
1. Information We Collect
When you place an order or contact us, we may collect:
- Customer name
- Mobile/phone number
- Delivery address
- Order and product information
- Payment-related information where necessary
- Information voluntarily provided through Facebook Messenger or other communication channels
2. How We Use Your Information
We may use your information to:
- Confirm and process orders
- Arrange product delivery
- Contact you regarding your order
- Provide customer support
- Handle returns, exchanges or complaints
- Improve our products and services
We will not use your personal information for purposes unrelated to the reason for which it was collected without an appropriate legal basis or consent where required.
3. Sharing of Information
We may share necessary information with delivery/courier service providers solely for fulfilling your order. We do not sell or rent customers’ personal information to third parties.
4. Data Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, misuse or loss. Bangladesh’s Personal Data Protection Act, 2026 also establishes obligations concerning protection, security, confidentiality and lawful processing of personal data.
5. Data Retention
We retain customer information only for as long as reasonably necessary for order processing, customer service, business records, legal obligations, or dispute resolution.
6. Your Privacy Rights
You may contact us to ask about the personal information we hold about you or to request correction or other appropriate action regarding your information, subject to applicable law.
7. Contact
For privacy-related questions or requests, please contact Aromaze Bangladesh through our official Facebook Page or our designated business contact.
Aromaze Bangladesh