Aromaze Return & Exchange Policy
At Aromaze, your satisfaction matters to us. We want you to feel confident when choosing your fragrance. If the fragrance doesn’t smell similar to what you expected or you’re not satisfied with the scent, we offer a return or exchange option under the following conditions.
1. Return & Exchange Period
You can request a return or exchange within 3 days of receiving your order if:
- The fragrance does not smell similar to the fragrance it was inspired by.
- You are not satisfied with the fragrance after trying it.
2. Product & Packaging Requirements
To qualify for a return or exchange:
- The original packaging, perfume box, bottle, cap, and all included accessories must be kept intact.
- Any gift items, free samples, promotional items, and other items included with your order must also be returned.
- The product must be returned in its original packaging, with all included items.
- Please handle the product and packaging carefully to ensure they remain in acceptable condition.
3. How to Request a Return or Exchange
- Contact Aromaze through our official Facebook page or customer service channel within 3 days of receiving your order.
- Provide your order number and explain why you are requesting a return or exchange.
- Our team will guide you through the return process and confirm the next steps.
4. Refunds
Once we receive and inspect the returned product and verify that it meets our return conditions, we will confirm your refund eligibility and explain the refund process.
5. Important Notes
- Return or exchange requests must be made within the 3-day period.
- Requests may be declined if the original packaging or included items are missing or damaged.
- Please contact our team before sending any product back.
- Return and delivery charges, if applicable, will be communicated before the return is processed.
Our Promise: At Aromaze, we believe choosing a fragrance should be a satisfying experience. If the scent isn’t right for you, we’re here to help, provided the return conditions are met.
Aromaze — Find Your Signature Scent.